How long has the company been in business? What main areas does the company specialize in?
DUY CNC Company Limited has been operating for more than 10 years in the field of manufacturing and distributing equipment to support phone repair (CNC, Preheater ...) You can see our company's development roadmap here.
Does the company have its own factory? How is the quality control system implemented?
We have our own factory in Hamlet 1, Xuan Phu Commune, Xuan Truong District, Nam Dinh Province, Vietnam. We control the entire production and trading process so we control the quality as well as update the development of higher version products.
What is the maximum production capacity per month/year for the product I am interested in?
With CNC machine 1 month is 50 products.
With Preheater 1 month is 600 products.
Does the product have relevant certifications (e.g. SNI, FDA, CE)?
We only have certification in Vietnam. But we guarantee that our products are safe and user-friendly. We have exported to more than 50 countries around the world. You can return the goods if the products are not as committed.
Can I request a product sample for testing?
For products under $100. We can provide you with sample products. If you are our long-term partner. We will provide you with sample products after launch.
Can I get the latest full product catalog?
We will send you the new product catalog once we have a commercial plan.
What is the price per unit when ordering in different quantities? Are there any discounts for bulk purchases?
Price will be reduced when buying in large quantity. We will negotiate price after you place order with specific quantity.
What currency is used for transactions?
Vietnam Dong (VND), Dollar (USD), USDT (cryptocurrency)
What payment methods are available (eg T/T, L/C)?
Paypal, western union, Usdt
Who is responsible for customs duties and taxes?
The partner will pay taxes and customs fees.
How will the product be packaged for shipping?
Our products will be packed in shockproof foam boxes. Ensuring safety during transportation.
What are the shipping methods (sea, air, road)? How long does shipping take?
Air for small quantity orders. Sea for large quantity orders.
Does the company provide shipping insurance?
The shipping company will provide insurance as well as customs clearance services.
Minimum Order Quantity (MOQ): What is the minimum order quantity I should place?
Each product will have a specific quantity. The more the lower the price. We also sell 1 piece.
Can you provide references from other customers?
Sure. We are the manufacturer, we have full technical solutions, and we know how to use our products. We will provide and guide you for free.
Can I visit your factory?
We always welcome you to visit our factory.
Address: Hamlet 1, Xuan Phu Commune, Xuan Truong District, Nam Dinh Province, Vietnam
Phone: +84 902 099 888
Can we sign any cooperation agreement?
If you buy in bulk or you want to be an exclusive supplier we can sign a cooperation agreement.
What after-sales services do we provide (e.g. warranty, spare parts)?
We are responsible for the warranty and repair of all products we produce. We do not lack any components. We are committed to warranty and quick repair. Suppose you are our trading partner. We can provide technical support directly in your country if you request.
Can the company customize products to my specifications?
We can customize products to your specifications quickly because we control the product 100% from product design and development, production, and trading.
How does the company handle customer complaints?
We handle all customer complaints. And all complaints are resolved quickly by us. Ensure responsibility and speed. Customers do not have to wait long.
Can the company guarantee long-term product supply?
Our company is in the field of product research and development.
We ensure long-term supply and we develop it more advanced every year.
